Stars Chairs ships to the forty-eight contiguous states, including the District of Columbia. Both Alaska and Hawaii. Shipments are delivered by UPS®, FedEx® or other LTL carriers. If you choose to use your own LTL shipping account or UPS/FEDEX it is your responsibility to contact shipping company for updates. 

The exact delivery date of your order may depend on several factors, including, without limitation, the date and time you place your order, the schedules and processes of our shipping partners, holiday schedules, weather, and other factors. Even though we try to anticipate delays, we cannot predict or always prepare for delays caused by carriers, mistakes in delivery or shipment information, changes to orders, strikes, severe weather, or other similar circumstances. If there is a delay, we will do whatever we can to help move things along, although we cannot promise we will be able to resolve the delay. If you have questions about your delivery, please contact us.

International Shipping

We currently only do international shipping if you are using your own shipping company. Contact us if you have any questions or to arrange shipping.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or receipt is required.

Customers are responsible for inspecting all items upon pickup or delivery and must ensure everything is correct and in good condition before accepting the order.

To start a return, please contact us at: starschairs1@gmail.com

If your return is approved, we will provide instructions on how and where to send your item. Customers are responsible for all return shipping costs. Returns sent without prior authorization will not be accepted.

Returns, Cancellations & Restocking Fees

All returns and canceled orders are subject to approval by Stars Chairs Inc.

• Returns must be requested within 7 days of receiving the item.
• Returned items must be unused, in original packaging, and in resellable condition.
• Customers are responsible for all return shipping costs.
• Approved returns and canceled orders are subject to a 10% restocking fee.
• Any shipping charges, delivery fees, pallet fees, or special handling charges are non-refundable.
• Deposits placed for pickup orders, shipping arrangements, custom orders, or reserved inventory are non-refundable.
• Orders that have already shipped cannot be canceled and must follow the return process.
• Custom, special-order, clearance, and sale items are final sale and cannot be returned or canceled.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact: starschairs1@gmail.com